Business Service Contract (SLA)

An SLA (Service Level Agreement) is the contract that spells out exactly how and when your equipment will be protected.

We offer three standard SLAs and a fourth fully customizable agreement based on any specific needs your company may have. All our agreements feature unlimited live, domestic tech support and online portal for submitting and tracking service tickets.

  • 7x24x4 Four Hour Response
  • Unlimited phone support
  • Replacement parts stored on-site to ensure 4 hour response.
  • All on-site labor included
  • 9x5 Next Business Day
  • Unlimited phone support Monday - Friday 9AM-5PM

Extended Options Include:


  • Cloud Services

    • Windows Server Hosting
    • Email Hosting
    • Domain Hosting
    • DATA Storage


  • Managed Business DATA Services

    • DOD Secure Cloud DATA Backup
    • On-site DATA Management
    • Redundancy Backups ( On-site and off site )
    • Guaranteed Ransom Prevention

PC Pitstop We will work with you to design a custom agreement to effectively manage all of your equipment. We maintain your hardware database, allowing equipment to be added and removed as needed.

DENALI CS | Ransom Zapper are the homegrown products of PC PITSTOP. With our protection we guarantee your DATA and Computer Protection from Malware, Viruses and Ransom attacks with 100% Money Back if our product fails. Members also get exclusive benefits such as Complementary Tune-Ups, Diagnostics, Remote support, reduced repair rates and exclusive member only deals.
Get the unbeatable protection of DENALI CS and protect all of your devices.
  • 1 Year
  • Professional setup of Denali
  • Unlimited Remote Support
  • 100% Money Back Guarantee*